New Products
Strategic Design
Early Concepting
Shaping AI and product delivery innovations for a global leader in elevators and escalators.
KONE is a Finnish global leader in the elevator and escalator industry: EUR 11.2 billion in sales, 1.8 million units in service, 3,000+ patents, and 2 billion daily users.
My role brought together user research, concept development, vision building, and market research across agentic AI and product delivery. It meant working closely with colleagues across disciplines and with frontline workers from around the world. The work helped give early opportunities clearer direction by connecting user needs, strategic intent, and delivery feasibility. In total, I supported the progress of around seven global innovation projects through the pipeline.