New Products
Design Award
Improving escalator experience through accessible wayfinding
AI Background
Full design from user research and insight synthesis to concept development and interaction design. The work reframed the high-pressure moment of escalator exit as a neglected accessibility problem, turning it into a concept awarded for more accessible flow through public space.
Interviews
Ran 9 user interviews with visually, cognitively, and mobility-impaired participants from different countries examining the accessibility of escalator rides.
Observation
Observed people riding the escalator. Entering. Exiting.
Interaction tested
Escalight is a projected handrail interface that gives people a simple directional cue while they are still on the escalator.
The concept uses AR projection to move guidance with the user and close the information gap between stepping off the escalator and finding the next route.
The interaction is reduced to a short, readable flow so it can work in crowded, time-sensitive environments.
Adapts to different service systems.
Dynamic routines
